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AsicsKoki
02-05-2013, 10:15 AM
Guys, some russians stole my origin account today... 1h ago to be precise, they ware idiots enough to add a friend and chat to him admitting theft...

plfhjdf
здарова
SPrut_72
14:47
ПРИВЕТ
You
14:52
это я Mopnex64RUS у меня акк ломанули(
вот парень отдал свой
SPrut_72
14:58
и че, не восстановить?
You
15:02
незнаю в саппорт обращался они сказали подождать потом написали что пользователь с их же помощью сменил мыло, секретку и добавил секретный пароль сказали обратится в тех поддержку рф по телеыфону ... я сначала звонил постояно занято а потом ваще гудки не шли
SPrut_72
15:02
понятно
а как увели?
You
15:03
как он сбрутил мой акк там пароль был Jar65Ur1TXZ09z
брут похода
такой пароль сбрутить шансов почтии нет или может стилер но хотя врятли я нечего некачал и мне некто нечего неприсылал
будеш играть?
SPrut_72
15:06
да, чет сервы пустые на которых играю
у тебя акк премиум, или обычный?
You
15:22
премиум
как у меня может быть обычный если мы с тобой последний раз играли на )
Premium*
давай совместно?)
SPrut_72
15:23
так мы играли на старых всяких картах, там не обязательно прем нужен
да у меня кооп только последняя миссия осталась
You
15:24
ок
давай её
SPrut_72
15:25
давай
You
15:25
давай еще раз
SPrut_72
15:25
там как то надо быстро среагировать и выстрелить
You
15:26
завис чёт
SPrut_72
15:26
можно на Зибе побегать, фрагов понабивать
You
15:27
ты заходиш?
SPrut_72
15:27
у меня ориджин обновляться стал
You
15:28
у меня тож
чё играть то будем?
SPrut_72
15:30
давай на Зибу

chat transcript...
I cant change my info tough, they changed everything on acc, but forgot to change connected accounts(my account from battlefield play for free and heroes, aswell as need for speed games...)

i cant change security question tough... and i fear i have a key logger on my pc.

AsicsKoki
02-05-2013, 11:55 AM
Wow, so i contact customer support and i get this:

You are now ready to chat with Pradeep.
Pradeep: Thanks for contacting EA Help! My name is Pradeep how may I help you?
you: hello
you: anyone there?
Pradeep: Hello
you: Hey
you: i have a problem
Pradeep: Yes, I am here.
you: my account was stolen
Pradeep: Please tell me your issue, I'll do my best to address all your concern.
you: today
you: http://answers.ea.com/t5/Origin/Account-was-stolen/m-p/468256#U468256
Pradeep: I apologize for the inconvenience causing you. Please don't worry, I will do my best to help you out.
you: i made a forum post
you: and i menaged to get the acc back, via lost your password
Pradeep: Please provide any two game codes which is registered under that account.
you: but i cant change security question
you: one sec
Pradeep: Sure, take your time.
you: battlefield 3-XXXXXXXXXXXXXXXXXX(i edited these out)
you: nfs hot pursuit- XXXXXXXXXXXXXX
you: and]
you: shift 2 - XXXXXXXXXXXXXXXXXXX
Pradeep: Which email id you've used to create this account?
you: in the forum post, you can see a chat transcript(in russian, i used google translate to understand it)
you: cpt.koki@gmail.com i think
you: it is a old acc
you: and only to emails i have are cpt.koki@gmail.com and cpt.koki@yahoo.com
you: also, my original origin id is AsicsKoki
Pradeep: Please provide security question and answer associated with this account for verification.
you: a new one?
Pradeep: Could you please elaborate your last response?
you: i dont know the current, and i dont remember the one i had before it was stolen
you: it was set a long time ago
Pradeep: Please call us on +420 228 880 676 and provide our current case number 07597067 for reference.
Pradeep: They'll fix this issue for you.
you: wait
you: im from Serbia
Pradeep: This team is available between 8AM-5PM GMT, Monday through Friday
you: that call would cost a lot
Pradeep: I've provided Serbian speaking country number.
Pradeep: Please call concerned tea,
Pradeep: team*
you: can you please reset the security question, so i can post a new one
you: i have entered the acc
you: whoever took it, didnt change email, i used forgot password
Pradeep: We've limited rights and are not allowed to make any changes on the account without verification.
you: to retrieve
you: oh god
you: one minute
you: from serbia
you: to anywhere else is 10euros
you: aprox
you: can i contact someone on the web, write a ticket or something?
Pradeep: Only phone support team needs to be contacted.
you: one sec
Pradeep: Okay
you: can you give me the answer to this russian guys question?
you: i will restore everything mysealf, i cant call abroad, it will be to expensive, might aswell buy a new game...
Pradeep: We do not share any account information in chat session.
Pradeep: Your account security is of paramount importance to us. We respect your privacy and this is just another move to enhance the security of your accounts.
Pradeep: Nevertheless, if there is any technical question or issue, you can let me know and I should be able to take care of it.
you: come on man, help me out
you: i have proven that it is my acc
Pradeep: No, Its not proved yet.
you: ok
you: can we go like this
Pradeep: Thank you for contacting EA. Is there anything else I can help you with today?
you: i have need for speeds linked to steam acc
you: i have been playing this game
you: for several months now
you: my last game was yesterday playd with apc, i had 50/10 ratio
Pradeep: Could you please elaborate?
you: i have 2 other accounts linked to my acc, aswell as my facebook
you: i have a chat log
you: that proves a acc theft
you: i sent you
you: the man who stole it, added some other guy on battlelog, and talked about my acc
you: what else can i do to prove this, i have all the invo on game purchase, both for battlefield and for steam
you: need for speed games
Pradeep: Please contact phone support team.
Pradeep: I apologize for not being able to address your issue personally due to limited rights.
you: i have an email
you: when the guy
you: changed passwords
you: i was here
you: on pc
you: ...
Pradeep: As I have already provided you all the information in this regard, Please tell me if you have any other issue else I might be get forced to end this chat session due to repetitive nature of chat and other chats are also waiting in queue.
you: can you pay my phone bill?
you: thenk you



So anyway i send the guy everything he asked for, plus the chat log of 2 russians hacking my acc, plus my facebook profile and he still didnt help. I LIVE IN A THIRD WORLD STATE, CALLING ABROAD WOULD COST ME AS MUCH AS A NEW GAME.

EA SUPPORT IS BAD.

AsicsKoki
02-05-2013, 12:32 PM
MY SECOND TRY AT CONTACTING THEM


You are now ready to chat with Chad.
Chad: Salutations, Thanks for contacting EA Origin Chat Support! My name is Chad, how may I assist you today?
you: hello
you: I need to change my security question and answer
Chad: Unfortunately I seem to be unable to complete verification on this account. As such I will be unable to make or discuss any changes to this account. At this point I'll need to escalate your case to a Phone Specialist for review. Your local EA Phone Support group can be reached at 8 495 642 7397. Please provide the advisor your case number which is 07598156 and they will assist you further. I'm sorry for the trouble, is there anything else I may be able to assist you with, maybe a technical issue?
you: you see
you: yes
you: there is
you: i need you to listen to me, as this might concirn you.
you: i already talked
you: to support
you: and they said the same thing
you: my acc was stolen, and i menaged to get it back via forgot your password
you: in the mean time i found out
you: that poeple who stole it
you: stole many other accounts
you: http://battlelog.battlefield.com/bf3/user/SPrut_72/
you: please see
you: his friend invites
you: this was only contact added when i regained acc
you: also, i have a chat
you: beatwin mine and this acc
you: last 3 frind invites are named the same
you: as my acc
Chad: Unfortunately this requires Account Verification which I am unable to complete online. You will have to contact EA Phone Support for further assistance.
you: They are stealing accounts massively
you: i cant call abroad
you: i was directed to
you: CZ call center
you: and it is 2 euros a minte call
you: minute, i cant call from my contrye
you: can i please, i beg you, please talk to someone who can help me online?
you: is there a way?
you: please, help me out here, the other guy didint
Chad: Unfortunately to assist you requires account verification, which I am unable to complete online. You will have to contact Phone support to complete verification, then they will be able to assist you further. Sorry for the trouble.
you: I cant call abroad!!!!
you: I need someone online
you: on skype
you: or msn
you: or wherever
you: i cant make calls to any other state.
you: this is Serbia. Here that is a luxury
you: and a 10 minute call would cost 100 euros
Chad: I'm very sorry for the trouble, but it seems I will be unable to assist you further with this issue. Thanks for contacting EA Origin Chat Support, have a great day my friend. If there is anything else we can assist you with please don't hesitate to contact us again.
Chad:
Chad: I'm very sorry for the trouble, but it seems I will be unable to assist you further with this issue. Thanks for contacting EA Origin Chat Support, have a great day my friend. If there is anything else we can assist you with please don't hesitate to contact us again.
The chat session has ended. Please contact us again if you need further help.
You are not currently in a chat session.



FULL AND COMPLETE RUDE IDIOTS

GuNn3R
02-05-2013, 11:57 PM
i can imagine the frustration your having with EA. I cant believe your experiencing that much stupidity with the online chat. I know for a fact that there are different levels of chat you can communicate with. Technicians and what not may be able to help you there, all you have to do is request to speak with an account technician and what not and they have to transfer you.. just note the name of who is connecting you before hand.

On another note, i believe this is the same group of russians that have been hacking and spamming gaming websites using BF3. We were spammed a few weeks ago by a name similar to what was on the profile.

AsicsKoki
02-06-2013, 10:36 AM
I got the account back... it was a pain, and it cost me almost as the game itself. **** YOU EA.

GreenBean-HH-
02-10-2013, 02:32 PM
wow, glad you got your account back AsicsKoki but what a pain to do so. Seems they could reimburse you for the call considering the hacked account wasn't your fault.

Hackers are a pain, but here they attacked you directly costing you real money, yet they all think it's a joke and no one is harmed. Perhaps they can just open their wallet to pay anyone who's been cheated so directly. Hope they catch them, then you can sue them for your money back.

wOOdy-HH-
02-12-2013, 06:30 PM
You are lucky to have your account back, I know of three people that live close to me that had there accounts hacked and lost everything they would not even talk to them.
My accounts are locked tigher then the popes poop shoot...

Peace
wOOdy-HH-